Return & Refund Policy

At Sofold, we value our customers and want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.

1. Returns

You can request a return within 7 days of receiving your item.
To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging.

  • Accompanied by a receipt or proof of purchase.

Items not eligible for return:

  • Sale or discounted items

  • Personal care items (for hygiene reasons)

  • Customized or personalized products

2. Refunds

Once your return is received and inspected, we will notify you via email or phone about the status of your refund.

If approved, your refund will be processed within 5–10 business days, and the amount will be returned to your original method of payment.

3. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

4. Shipping Costs

  • You will be responsible for paying your own shipping costs for returning an item.

  • Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund (where applicable).

5. Contact Us

If you have any questions about our Return & Refund Policy, feel free to contact us:

📧 Email: sofold02@gmail.com
📞 Phone: 0319-6554669
🏬 Store Name: Sofold